Senior GPRS Back Office Engineer

The GPRS Engineer is responsible for the overall Quality of Service, performance data, SLA and KPIs in the Network Operations Centre.

Responsibilities:

•         Responsible for all GPRS nodes (SGSN 2010A/2011A, GGSN J320 2010A, DNS IPworks) especially SASN 2010A from Operation & Maintenance and Configuration point of view.

•         Configuration of new APNs, new imsi range, PM jobs, and any other (Gb, Gr, Iu, Gn, Gp, Gy, Gx & Grx configuration).

•         O&M troubleshooting for all GPRS services (internet browsing, MMS, LBS, and blackberry) and all GPRS/PS interfaces.    

•         Gy integration using SACC & SAPC

•         SASN configuration and maintenance.

•         To participate in the 24-hour emergency standby, according to a roster.

•         Responsible for all technical matters related to GPRS system

•         Responsible for the modification of existing system routines, creation of new and temporary routines and follow up.

•         Responsible for all software contents of the system and the GPRS Services.

•         Send/receive/follow up with trouble reports sent to the supplier/customer.

•         Handle and follow up all escalated problems.

•         Distribute all new and upgraded documentation in accordance to SW, HW and equipment.

•         Offer expert knowledge concerning system problems in the GPRS node (as well as all its connected G-interfaces. • Offer expert knowledge concerning parameters and configuration.

•         Implement software and parameter changes in the SGSN GGSN.

•         Real time monitoring of Service and Network quality and capacity.

•         Analyse and reporting of Service and Network quality.

•         Perform preventative & corrective maintenance.

•         Coordinate with support to have second level support or consultation

•         Initiate Service and Network improvements and optimisation activities.

•         Initiate temporary Service and Network reconfigurations, if performance is not satisfactory.

•         Drive tool development for delivery and management of new services.

•         Analyse failure trends and identify chronic failures.

•         Provide performance data and determine impact of service problems on service performance.

•         Provide optimum use of the existing Networks.

•         Recommend service redesign

Required competence 

Technical Competences:

•         5 + years of hands on experience of Ericsson GPRS solution including SGSN, GGSN, SASN, iDNS, SAPC administration, tool management and O&M tasks

•         Datacom and IP fundamentals

•         GPRS network knowledge

•         GSN software protocol stacks and features

•         SGSN /GGSN hardware knowledge, magazines, cabinets, hardware configuration

•         SASN and SAPC hands on experience is must

•         Backbone data network design

•         UNIX, TCP/IP/ATM/IP

•         GSM system overview

•         GPRS system survey

•         GPRS Basic Operations

•         GSN Configuration

•         GSN PS Operations

•         Gy configuration

•         Gx configuration

•         troubleshooting skills

•         Good knowledge about WCDMA & GSM networks

Required education and experience:

•         The GPRS Service Engineer should have a degree in Telecommunication

•         Engineering / Electrical Engineering / Computer Science / Computer Engineering or equivalent.

•         5 + years of experience in Operation and Maintenance / Customer Support mainly in PS domain.

•         Experience within Datacom and Telecom Networks